We advertise easy returns within 30 days of delivery for eligible items. Start from Account → Orders, then open a support ticket with the order ID, store, and reason.

Items must be unused and in original condition unless they arrived damaged or not as described. Final sale, perishable, or customized goods may be excluded when the listing says so.

Buyers cannot change order status. Sellers cannot mark an order as refunded. After review, a Super Admin may set the order to refunded, which updates payment status as well.

Refunds follow the original payment method when the payment provider allows it. Timing depends on that provider, not on a live wallet credit to shoppers.

Checkout creates a separate order per store. Return only the order that has the problem. Other stores in the same cart are not automatically refunded.

We advertise easy returns within 30 days of delivery for eligible items. Start from Account → Orders, then open a support ticket with the order ID, store, and reason.

Items must be unused and in original condition unless they arrived damaged or not as described. Final sale, perishable, or customized goods may be excluded when the listing says so.

Buyers cannot change order status. Sellers cannot mark an order as refunded. After review, a Super Admin may set the order to refunded, which updates payment status as well.

Refunds follow the original payment method when the payment provider allows it. Timing depends on that provider, not on a live wallet credit to shoppers.

Checkout creates a separate order per store. Return only the order that has the problem. Other stores in the same cart are not automatically refunded.