Last updated September 14, 2026
1. Scope
This policy describes personal data processed when you browse Atherton, create an account, check out, sell, or open a support ticket. It is written for this product. It is not a copy of any third-party marketplace policy.
2. Data we collect
Account data: name, email, password (stored hashed), role, and optional profile photo. Merchants also submit identity verification documents, employment and financial-range answers used only for KYC risk review, and store profile details.
Order data: cart contents at checkout, shipping address, payment method identifier, order and shipment records, and wallet activity for merchants (deposits, withdrawals, shipping fees).
Support data: ticket subject, message thread, and any order or store IDs you attach. We do not operate live chat or push notifications in this product.
Device data: a guest cart in your browser storage, authentication cookies, a theme preference, and a cookie that remembers your chosen language.
3. How we use data
We use this data to authenticate you, place and fulfill orders, review KYC and stores, operate wallets, handle tickets, and keep the service secure.
Partners (admin users) only see merchants, stores, and orders in their referral network. Customer support agents can view tickets assigned by their permissions. Super Admins have platform-wide access needed to operate the marketplace.
5. Retention and security
Account, order, and ticket records are kept while the account is active and as needed for dispute handling, accounting, and legal obligations. Verification files are stored to complete KYC review.
Access tokens are stored in cookies. Keep your password private. Notify us via a support ticket if you believe the account was used without permission.
6. Your choices
You can update profile name and avatar, manage addresses, and review orders while signed in. You may request account deletion where the product exposes that control, subject to outstanding orders or legal holds.
There is no guest order lookup; signing in is how you access purchase history.
7. Children
Atherton is not directed at children under 13, and we do not knowingly collect their data.
8. Contact
Privacy questions: open a support ticket from a signed-in account. Include enough detail for us to find the relevant records.